Our Practice is working hard to improve continuity of care so that our patients receive the best possible service.  We believe that you will get the most effective care if you have a strong relationship with your GP or Nurse.  Seeing the same person when you attend is one way of strengthening that relationship and we are working hard to make this possible.

What is Continuity of Care?

It is when a patient sees the same GP (or member of the clinical team) repeatedly over time.  Good quality care improves health outcomes and continuity of care is a crucial component of quality of care.  General Parctice is uniquely placed to provide continuity of care.

Why does Continuity of Care Matter?

• Patients don't need to repeat their story
• Patients are more satisfied and more likely to have a good relationship with their GP
• Patients are less likely to go to A&E or be admitted to hospital
• Patients are more likely to follow advice and take positive steps to look after their health
• Patients are more likely to received good qaulity of care
• Evidence shows consultations are more efficient, safer and more satisfying for patient and clinician

It Continuity of Care Suitable for Everyone?

It is not essential for every single problem, particularly urgents ones, but if the patient see their usual GP on 50% of occasions, and a GP is reposnsible for the patient 100% of the time, and the patient knows which GP is ultimately responsible for their care, both pateint and GP will reap the benefits of continuity of care.

We are committed to continual improvement of patient care and to enhance patient experience. We have implemented Heidi Health, an AI transcriber, to aid documentation during consultations.

How does it work?

It transcribes patient encounters such as telephone consultation and face-to-face consultations via a microphone.

What are the benefits of Heidi Health to me, a patient?

It allows the clinician to focus entirely on you during your appointment whilst still allowing them to accurately capture medical information, ensuring a comprehensive and precise record of your care.

How is my data managed?

Security and privacy of your data is of upmost importance.  Stringent UK compliance frameworks are adhered to by Heidi Health, ensuring secure and confidential handling of your personal information.  Heidi Health complies with NHS standards (DTAC, DSPT, DCB0129), the Data Protection Act and GDPR.

Hosting of your data within the UK is in compliance with local protection regulations, thereby enhancing security.

Consultation notes are generated simultaneously at the time of the appointment, meaning no recordings are ever stored. The generated notes are then deleted, ensuring privacy and security.

To see further information on Heidi Health please follow this link to read their poster.

Updated December 2025