Appointments
Page last reviewed: 28 April 2026
Page created: 26 September 2022
Page created: 26 September 2022
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To provide the best possible access to care, we aim to make sure you see the right person at the right time.
Our reception team are highly trained in care navigation and signposting. They may ask you a few questions about the reason for your appointment so they can ensure you are directed to the most appropriate clinician.
We offer both face‑to‑face and telephone appointments with our GPs.
Routine surgery times:
Extended hours appointments are available for patients who find it difficult to attend during normal working hours.
These are offered three times a week and include:
Our aim is to offer you an appointment with the doctor of your choice within 10 working days, unless that doctor is on annual leave.
Tel: 01324 722435
If you feel you need to be seen urgently, please let our reception staff know.
The practice operates a triage system between 08:00 and 10:00. During this time, the on‑call clinician will contact you to assess your condition and decide whether you need a same‑day appointment.
Tel: 01324 722435
Home visits are reserved for patients who are housebound or too unwell to attend the surgery and are provided at the doctor’s discretion.
Where possible, requests for home visits should be made before 10:00am.
Please note that the health centre has better facilities for examination and treatment, and as it is centrally located, you will usually be seen more quickly if you are able to attend the surgery.
We are an approved GP Training Practice in partnership with Glasgow University.
GP Trainees are fully qualified doctors in the final stage of their training to become General Practitioners. We usually have at least one trainee working in the practice at any time.
Before joining us, trainees gain experience in a range of hospital roles and then spend six or twelve months training in General Practice.
There are designated GP Trainers, supported by all the doctors in the practice. Trainee doctors are closely supervised throughout their placement.
Both the trainees and the practice are regularly assessed and inspected to ensure high training standards.
Having GP trainees allows us to:
As part of their training, GP trainees may need to video‑record some consultations for assessment.
Tel: 01324 722435
Please inform reception if you are unable to attend your appointment. This allows the appointment to be offered to another patient.
If you do not notify the practice that you are unable to attend, you will receive a letter advising that you have defaulted from your appointment. Persistent non‑attenders may be removed from the practice list.
You can also cancel your appointment by replying “CANCEL” to your appointment text reminder.
We offer a text messaging service that provides appointment confirmations and reminders.
To use this service, you must register by completing a consent form.
Please ensure your contact details are kept up to date, including your address, telephone number, and email address.