Updated 25th March 2020.
We are continuing to liaise with Public Health and therefore we are still offering telephone consultations only at the moment. For patients who already have an appointment booked (not including bloods) please be advised this will now be conducted via telephone. If you feel like you need to be seen urgently please contact the surgery between 8am and 10am for triage.
Please note the GPs are unable to offer any advice surrounding coronavirus over and above the current Government guidelines.
We would also kindly ask that prescription requests continue to be done in a timely manner and not requested too early otherwise they will be denied.
Please continue to check our Facebook Page and/or website for updates
For those of our patients who have requested a B12 prescription within the last 6 months, NHS Forth Valley have contacted us to say that if your injection becomes overdue and you have severe symptoms please contact the Surgery. However we do have a very limited capacity to administer these
Under normal circumstances please see below:
In order to provide the best access we can we want people to see the right person at the right time. Our receptionists are highly trained in signposting and will ask you for a few details about reasons for your visit to ensure you see the right person.
Appointments can be made online by registering for Patient Access. This is the quickest and easiest way for you to make an appointment with us and can be arranged either online or at Reception. You can also make appointments by telephone or in person.
The practice offers 10 minute appointment slots for routine matters. Each slot is for one person only and you are encouraged to see the same doctor for the same problem, if possible.
Routine surgeries generally run from 08:30 - 11:30 and from 14:00 - 16:30
Extended hours appointments are intended for people who find it difficult to attend during normal working hours. These are usually held from 17:30-19:00pm on a Monday.
Our aim is to offer you an appointment with the doctor of your choice within 7 working days, except when that doctor is on annual leave.
Please tell reception staff if you need to be seen urgently as the practice operates a triage system which runs between 08:00 and 10:00. The on-call clinician will contact you and assess whether you need to be seen the same day.
Urgent Calls within working hours
(Tel: 01324 715753)
A doctor is available at the Practice for advice on urgent issues between 08:00 and 18:00. It is always better to contact the surgery by telephone, if possible, before presenting at the surgery.
If possible try to call surgery between 08:00 and 10:00 and use the urgent number.
If you feel your problem is an emergency please call 999.
House Calls and Emergencies
(Tel: 01324 722435)
Home visits are reserved for those who are housebound or too ill to attend the surgery and will be made at the doctor’s discretion.
Patients are asked to make their request, where possible, before 10.00 am.
Facilities for examination and treatment are superior at the health centre and, as it is located centrally, you will generally be seen earlier if you can attend.
Not Registered for Online Services?
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also text to cancel your appointment by replying cancel to your appointment text reminder.
Late For Your Appointment
Please attend your appointment on time, if you are late you will not be seen.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.