Appointments

Appointments System

In order to provide the best access we can we want people to see the right person at the right time.  Our receptionists are highly trained in signposting and will ask you for a few details about reasons for your visit to ensure you see the right person. We now offer both face to face and telephone appointments with GPs.

The practice offers 10 minute appointment slots for routine matters. Each slot is for one person only and you are encouraged to see the same doctor for the same problem, if possible.

Routine surgeries generally run from 08:30 - 11:30 and from 14:00 - 16:30

Extended hours appointments are intended for people who find it difficult to attend during normal working hours.  We offer telephone appointments from 07:30 three mornings a week to support with this. 

Our aim is to offer you an appointment with the doctor of your choice within 7 working days, except when that doctor is on annual leave.

Please tell reception staff if you need to be seen urgently as the practice operates a triage system which runs between 08:00 and 10:00. The on-call clinician will contact you and assess whether you need to be seen the same day.

Appointment Cancellations 
 
Please can we kindly ask that should you find yourselves unable to attend, to either reply 'CANCEL' to your reminder text message or contact the emergency and cancellations number on 01324 722435 which is constantly manned between 8am and 6pm

GP Training

We are an approved Training Practice in partnership with Glasgow University. 
The GP Trainee is a fully qualified and experienced Doctor near the end of their training to be a GP. We will usually have at least one trainee working with us as they gain experience in General Practice.
Trainee Doctors do a variety of jobs in hospital before spending either six or twelve months in the practice with us.
Dr David Herron and Dr Suzanne Wood are our designated GP Trainers in the practice. However all Doctors in the practice have a significant role to play in training our assigned Doctors. The Trainee Doctors are supervised throughout their time with us and in addition to the Doctors being assessed, the Practice is also inspected periodically.
 
Our current specialist Trainees are:
Dr Adeniran Odeleye, Dr Maeve Doherty and Dr Mutiu Abdussalam
 
The Practice benefits from the Doctor's experience, having worked in alternative medical environments prior to joining us. In addition, we are also able to offer more appointments and choice of Doctor during their time with us.
 
As part of the Doctor's training programme, they have to video a certain number of consultations for assessment. You will always be asked in advance for consent.
 
 
 

Calls within working hours

(Tel: 01324 715753)

A doctor is available at the Practice for advice on urgent issues between 08:00 and 18:00. It is always better to contact the surgery by telephone, if possible, before presenting at the surgery.

If possible try to call surgery between 08:00 and 10:00.

If you feel your problem is an emergency please call 999.

House Calls and Urgent on the Day requests

(Tel: 01324 722435)

Home visits are reserved for those who are housebound or too ill to attend the surgery and will be made at the doctor’s discretion.

Patients are asked to make their request, where possible, before 10.00 am.

Facilities for examination and treatment are superior at the health centre and, as it is located centrally, you will generally be seen earlier if you can attend.

Not Registered for Online Services?

Cancellations & Reminders

Cancel an Appointment

01324 722435

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the list.

You can also text to cancel your appointment by replying cancel to your appointment text reminder.

Late For Your Appointment

Please attend your appointment on time. If you are late you will not be seen. 

 

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.