Appointments

Appointments System

Updated 8th September 2020.

We are continuing to liaise with Public Health and therefore we are still offering telephone consultations only at the moment. If you feel like you need to be seen urgently please contact the surgery between 8am and 10am for triage. If on the back of a telephone consultation the clinician feels you should be seen then a face to face appointment can be arranged at a set time. If you miss the 10am deadline you will be offered a routine appointment unless the need is absolutely an emergency on the day requirement.

We also have an email address to support our busy phone lines which is monitored periodically throughout the day. THIS HAS NOW CHANGED TO  fv.polmont.park@nhs.scot . This must not be used for any emergency requests and you are still advised to ring the emergency number 01324 722 435 as the email address is not monitored continuously. You may also be asked to send photos to this email address in advance of - or following - your consultation. Please do not do this if an appointment has not been made. Appointments should always be attempted initially by calling 01324 715753

Please note the GPs are unable to offer any advice surrounding coronavirus over and above the current Government guidelines.

We would also kindly ask that prescription requests continue to be done in a timely manner and not requested too early otherwise they will be denied.

Please continue to check our Facebook Page and/or website for updates

Under normal circumstances please see below:

In order to provide the best access we can we want people to see the right person at the right time.  Our receptionists are highly trained in signposting and will ask you for a few details about reasons for your visit to ensure you see the right person.

Appointments can be made online by registering for Patient Access.  This is the quickest and easiest way for you to make an appointment with us and can be arranged either online or at Reception.  You can also make appointments by telephone or in person.

The practice offers 10 minute appointment slots for routine matters. Each slot is for one person only and you are encouraged to see the same doctor for the same problem, if possible.

Routine surgeries generally run from 08:30 - 11:30 and from 14:00 - 16:30

Extended hours appointments are intended for people who find it difficult to attend during normal working hours.  These are usually held from 17:30-19:00pm on a Monday.

Our aim is to offer you an appointment with the doctor of your choice within 7 working days, except when that doctor is on annual leave.

Please tell reception staff if you need to be seen urgently as the practice operates a triage system which runs between 08:00 and 10:00. The on-call clinician will contact you and assess whether you need to be seen the same day.

 

Calls within working hours

(Tel: 01324 715753)

A doctor is available at the Practice for advice on urgent issues between 08:00 and 18:00. It is always better to contact the surgery by telephone, if possible, before presenting at the surgery.

If possible try to call surgery between 08:00 and 10:00.

If you feel your problem is an emergency please call 999.

House Calls and Emergencies

(Tel: 01324 722435)

Home visits are reserved for those who are housebound or too ill to attend the surgery and will be made at the doctor’s discretion.

Patients are asked to make their request, where possible, before 10.00 am.

Facilities for examination and treatment are superior at the health centre and, as it is located centrally, you will generally be seen earlier if you can attend.

Not Registered for Online Services?

Cancellations & Reminders

Cancel an Appointment

01324 722435

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the list.

You can also text to cancel your appointment by replying cancel to your appointment text reminder.

Late For Your Appointment

Please attend your appointment on time. If you are late you will not be seen. 

 

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.