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Practice Closure - Public Holiday.

Due to the Public Holiday on Monday 9th September the surgery will be closed, reopening 8am Tuesday 10th September. For any emergencies please call NHS 24 on 111

New Website

We will very shortly be updating our website. This will have a completely different look and feel however it is designed to be much more interactive, easier to navigate and will have the option for patients to cancel appointments.

Test Results

If you are waiting for test results at Polmont Park please contact the surgery after 2pm on the specified day. This is when the results will be released to us and therefore we will be in a position to help

Text Messaging Service

We now have a text message based system at the Practice to support with appointments, flu clinics etc. Please can you make sure that we have your current mobile number. Should you not wish to receive text messages from us please let us know. This will be an extra service to the Practice and will not be replacing the normal contact details already in use.

Cancelling your Appointment - If you are unable to attend an appointment, please let us know.

By giving us as much notice as possible you are helping us to make sure that someone else is given your slot.

You can now request repeat prescriptions online using PATIENT ACCESS - to register contact Reception. Please note requests submitted over the weekend will not be processed until the next working day.

Change of personal details

Please inform the reception staff if you change your personal details such as name, address, telephone number or email address, so that your records are kept up to date.

Do you have a muscle or joint problem? Is it interfering with your life or work? For advice and self care information you can visit or phone 0800 917 9390



greenpillsThere are a number of pharmacies within our practice area.  You are free to take your prescription to any pharmacy in Scotland.  Your local pharmacy may also be able to help you with minor ailments and the Pharmacy First Service.

Repeat Prescriptions

To order a prescription please tick the box next to each item required on the re-order form that is supplied along with your prescription. If the item is not on this list then please add to this slip or alternatively make a request in writing. Slips and written requests should be posted in the “Repeat Prescriptions” box at the reception desk.

Repeat prescriptions are those drugs that appear on the list of medicines on the right hand side of your last prescription.  Any drug not on this list can be requested but may take longer or may be refused if the doctor feels he cannot safely prescribe from details within your medical record.

Alternatively you can follow the link on this page to the secure online form. You will need to carry out the simple, one-off registration.  Please note you can now use Patient Access to request prescriptions as we will be phasing out the main website method.  To register for Patient Access please contact Reception.  Please note online requests posted over the weekend will not be processed until the next working day.

Repeat requests will be ready after 3 working days or 4 days if it goes to a chemist. Requests are checked thoroughly and may be denied if made too early.  Prescription requests made 10 days or more early are unlikely to be granted unless a reason is given i.e. if you need medication sooner for example due to holiday then please let us know.  You may be asked to attend the surgery on occasions for a review of your medication.  Please be aware 'repeat prescriptions' may be ready sooner than 'extras' so please check when you pick up that you have everything.

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